Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wildfirechilli.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@wildfirechilli.com.au.

Shipping returns

If a full refund is given then the shipping will be included. If a refund is given for part of an order then the shipping will be refunded on a case by case basis.

Need help?

Contact us at sales@wildfirechilli.com.au for questions related to refunds and returns.